Cuomo Outraged: Business Tries to Make Money From Customers!

Photo of Mark Finkelstein.

Putting all those things together, it does seem to suggest that your industry is looking to make more money off its credit card holders. Do you deny that? -- Chris Cuomo to banking industry representative, GMA, Feb. 12, 2008.

This year's Media Research Center DisHonor Awards haven't been distributed yet, but we might already have a candidate for next year's competition . . .

Give banking industry representative Nessa Feddis, um, credit for not bursting out in laughter in response to Chris Cuomo's question. Yes, Chris, businesses are, well, in business. And the people from whom they make their money do tend to be their customers.

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Cuomo's query came in the course of a conversation with Feddis held after today's Good Morning America aired a classic of the Evil-Big-Business genre. The subject was credit card companies that are raising rates on some customers who have not been in default, despite falling Federal Reserve interest rates.

As is the rule for this type of segment, the most heartbreaking, least typical, anecdotal example was found. Meet Clarita Marie Gamble, a 72-year-old woman with emphysema, apparently dependent on an oxygen pump, and whose speaking voice was hampered by the tracheotomy she had undergone. We were told that Gamble takes care of her granddaughter every day after school.

CHRIS CUOMO: Last month she was shocked to learn that her credit card interest rate had jumped from roughly 16% to more than 26% [26.24% according to the screen graphic.] Carita lives on a fixed-income of $1,100 a month. The increase in the credit card bill took $400 more. That's a huge hit.

Note: if a 10% interest rate hike costs Carita $400/month, that would be $4,800/year, in turn suggesting, if my math is right, an unpaid balance of about $48,000. Carita's health problems could be the cause, but surely a credit card balance of that amount for a person with an annual income of $13,200 is unusual. By the way: at what interest rate would Chris lend money to a person in Carita's circumstances?

A bit later, we heard from Carita's adult daughter.

CUOMO: Carita Marie's daughter says she called Chase Bank, the credit card issuer, and was told her mother's rate jumped because she opened new credit card accounts. The higher rate was permanent. She feared for her mother's health.

DAUGHTER: I worry that she's not going to make it. Or she's going to have to sell her home. Or even that, we've looked into that, and yeah, it's hard.

And if evil Big Business is literally threatening Clarita's life, guess who the heroes are, riding to the rescue? The Democrats are coming!

CUOMO: Now, there may be some changes. Senator Carl Levin is trying to lead the charge [presumably on a white horse] in the Senate, conducting hearings and introducing legislation to stop banks from raising interest rates on customers who have paid their credit card bills on time. And so far, three of the major banks have volunteered to change their ways.

We then heard from Dem congresswoman Carolyn Maloney from New York, who declared that raising interest rates on people who have paid their bills on time is "totally unfair."

Levin's proposal to prohibit rate hikes is nothing less than government price controls. Throw in Maloney's sentiment, and perhaps we should establish a Federal Administration for the Setting of Totally Fair Prices.

For the record, here was the reply from Feddis, the banking industry rep, gently trying to explain the facts of free enterprise to Cuomo.

NESSA FEDDIS: Credit card companies are in a business to, we're in a competitive market, we're in a free market, but there is a lot of competition. There's so much competition that there's a pressure to keep rates down.

 

—Mark Finkelstein is a NewsBusters contributing editor and host of Right Angle. Contact him at mark@gunhill.net.


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The Nerve of It

The nerve of these bankers. They actually expect their loans to be repaid.

Not always, these days...

Funny how bad consequences consistently-result from hysterical but largely-false charges of racism. Or maybe not so funny...
JMR

If this is winning, I think I'd rather lose...

The point is that they

The point is that they raise the rate for little or no reason. Imagine you buying a car with 0% and a year down the road you sent a payment in a few days late perhaps because you forgot to mail it. Then suddenly you are charged 18% interest and your payment doubled. The credit card companies do this on a regular basis. Sure they try to justify it. Now your payments are quite a bit higher than they were.

People fall for this trap and the credit companies take full advantage of it. Usually it is honest hard working people trying to make ends meet. Credit card rates get as high as 30%. Decades ago this was called loan sharks. People should learn to handle their expenses. Schools do not teach the children how to handle home finances but instead are more interested in teaching them how to put on a rubber.

I am not against credit card companies making money at all. I am against them screwing over their customers any way they can. It is much like the cell phone companies 'contracts' that provide you with lousy service and charge you when you go to a better company. They, too, raise rates within a contract period with no recourse for the customer.

The point is what they do at times is completely unreasonable. They could accomplish the same thing without being so drastic.

People do at times fall into hard situations. Many years ago companies would work with you as you worked things out. All it took was a phone call. Today they refuse this and instead dump extra charges, fees, ridiculously higher rates thereby making your situation worse.

The people are not forced

The people are not forced to sign the contract that says, if you bother to read it, they have the right at any time to increase the rate.  If you feel you need to borrow money then look at what your spending.  Cavet Emptor.

Nuke em til they glow then shoot em in the dark.

I am NO fan...

of credit card companies myself. Dan The Man 2,we should read these contracts the credit card companies send us with the credit card offers, but how often do people fail to do so? How many people want to read that long legal blather in the contract in small print? Most people do not read the contract nor understand it. They are sucked into the easy credit, buy their own greed. Anyone who has maxed out their card or cards know what trouble their in. Credit card companies are not your buddy, they are their to make money at your expense. Too many people in America have been suckered in by these companies, and the credit card debt hurts the economy and people. My advice to anyone is, if you don’t have the discipline to pay off your card every month don’t carry one. Saving and paying in full with cash is a better route to go, don’t let impatience get the better of you.

So business decisions should

So business decisions should be based on emotional factors? Or should they raise the rates on people who have no increased risk factors in order to cover the losses on those who have exhibited increased risk factors?

And by the way, your car loan can't go up...it's a fixed contract. Your credit card is revolving debt with the possibility of the rate going up, as it states in the agreement that is signed by the consumer.

What am I saying...we all know that business routinely increases their prices for no reason whatsoever. Market pressure? Competition from others who would be willing to perform the service for slightly less? Hogwash. We all know that such things are just a fabrication of EEEEEVIL corporate greedy executives.

Sheesh...speaking of education, the public schools ought to give basic education in how business works, not how libs fear it works....

"And by the way, your car

"And by the way, your car loan can't go up...it's a fixed contract."

You are correct. I said "Imagine" your car loan going up. You are correct in
that the schools and colleges fail at basic education on how personal finances
work.

Also consider that most people are not educated in the legal terms present in
contracts. Most people would not understand a third of what is written into the
contracts. They miss that strategic placed word or phrase. If contracts were
written in plain language allot of problems would be alleviated. If you are applying for a card then you probably do not have the money to hire an attorney to read through the contract and advise you. A big advantage for the corporations and their lawyers that lay out these contracts. And lets not even consider the size of the type used in printing these law binding contracts. For most of these contracts you need a magnifying glass just to see there are actually words printed there. (Could that be another ploy to keep people from reading them or they concerned about saving a tree.)

 

Why should anyone "imagine"

Why should anyone "imagine" their car loan going up? It's a completely irrelevant comparison. Okay, imagine that the police came and forced you from your home and gave it to a rich man for his dog, frightening maybe but...what has it got to do with the discussion?

Sorry, if you can't decipher a contract, you have no business signing it. If you choose not to try to understand it, you accept the consequences of an uninformed decision. That's a reality of life.

Don't give me that "poor uneducated consumer being taken advantage of by the mean old corporation". Does ANYONE on planet earth beyond the age of 18 NOT understand that credit card interest rates change???

Sorry, but

 you don't need any legal education to understand credit card contracts; the reality is that most people will sign without bothering to read the terms.

Here are the terms for a basic credit card from Chase, the creditor in question; it's a pretty clear and concise document. Consumers need to ask questions if they don't understand what they're getting into.

Rate hike no surprise

I have to agree with you in spirit, kg. Here's what worries me. Pretty soon, the federal government is about to send out checks in the form of a stimulus package. The whole point of the stimulus package is for consumers to spend it on merchandise, so that manufacturers will get a boost.

  • But, the obvious response is for creditors to raise their rates. Consumers will suddenly have to fork over their rebate checks just to stay even. Instead of an economic boost, the credit companies will swoop up all that extra cash.
  • Not only will we have zero boost, but we will have subsidized the same credit companies who caused this "crisis" in the first place. Instead of paying a penalty for their unwise profligacy, we'll have given them a soft cushion.
  • The politicians do it because it makes them look good, but it won't have any lasting effect ... except the billions it'll cost.

If others want to argue that all's fair in love and credit, fine. But if they want to play the game that way, there's no logic to prevent us from seeking every possible loophole to combat them. A special bank tax? A special corporate fee, perhaps? Why not, if everything's fair game? Conservatism argues that government should stick to what it's supposed to do. In general, it should stay out of the business of business, but government does have the job of keeping the playing field fair. If the creditors precipitously raise their rates to steal the rebates, then yeah, I'll support an aggressive response.

Just one man's opinion ...

Every CC rate increase that

Every CC rate increase that I saw came with opt-out provision that allowed me to lock my existing rate but prevented me from making more charges.

Print More Money?

Do Democrats have any clue as to where the tax money comes from?  Profit is a dirty word.

 

Democrats are either Parasites or Parasite Enablers

So does this mean Chris

So does this mean Chris Cuomo is doing his job for free? Otherwise he'd be a hypocrate.

The Cuomos

Chris Cuomo--the son of one of the biggest phonys in the history of New York politics--telling someone else how she should make or not make her money. One of the many "qualities" of Mario was his sheer arrogance. He had an air of condescension which made you sick to even look at the popinjay because you knew he was just a hypocrite. Looks like Chris Cuomo has taken up where the Don left off. What planet do these "liberals" live on?

NEVER,NEVER trust a "liberal"

NY's Worst Fear

Hillary gets the nomination and resigns Senate seat.  Elliot Spitzer then appoints NY Attorney General Andrew Cuomo to HRC's seat.

Deja vu?

"Senator Carl Levin is trying to lead the charge in the Senate, conducting hearings and introducing legislation to stop banks from raising interest rates on customers who have paid their credit card bills on time."

Haven't we been through this before? I clearly remember an incident in the 1990's where the democrats wanted to put a cap on the amount of interest credit card companies could charge. The stock market didn't like that idea and took a nice little tumble. The democrats backed off immediately.

A blinding flash of the obvious

I have another big scoop for Cuomo, if he wants to really establish his reporting credentials.

Two words; sliced bread.

Perhaps it is not good

Perhaps it is not good cutomer relations to raise rates on someone who is paying on time, but the way the free market works there is something called competition.  Anyone can simply transfer their balance to another company that offers a more favorable rate.  I think the system of a central authority setting prices has been tried before and as I recall it was a total failure.

CC

She can always close this account out and get one from a different company. Roll the balance if she has to.

If her daughter is so worred, why doesn't she kick in the money and close out the card?

It's somehow better to have a reporter and camera crew to complain to?  Maybe Cuomo could pay off her bill for her and give her a fresh start. Doesn't he care?

 

If all the Libs would simply

If all the Libs would simply give their money to the poor they claim to care so much about, and keep their hands out of my pockets, we could all be happy!

Did GMA Ask Grandma

if she was still sucking down cigarettes at $5.00 per pack?

Stupid credit habits.

She lives on $1,100.00 a month. She needs multiple credit cards. Her Credit card interest went up 10%. Her monthly payment went up $400.00. Give me a break. She must have borrowed 100s of 1,000s of dollars to merit a payment like that.

If you borrowed $1.7k at

If you borrowed $1.7k at 26%, what would be a standard minimum payment that you would have to make?

hold on there pilgrim

imok

If your 16% interest rate goes up 10%, it would be 17.6%. If it goes from 16% to 26.24%, it has increased by 60.9%.

AARP

AARPcredit card charges 26%! Maybe Levin should investigate AARP

Read the fine print

I signed up for an AmEx card at Costco. Got a 9 1/2 page "welcome letter" telling me how it was their constitutional right to screw me over. Took 2 calls to India to tell them "thanks but no thanks".  

Oh god, not again. Please

Oh god, not again.

Please lookup a concept of loan amortization before continuing to report on rates and loan payments. 

What is it that we are expecting...

What is it that we are expecting from Chris? If it's very much, there will be considerable disappointment.

The way I see it

I usually don't chime in on financial issues, however, I feel compelled to input my 2 cents worth (pardon the financial pun).

 

Credit cards are a business. Plain and simple. They can charge whatever interest rate their STATE law allows to its customers (ever wonder why all of the credit card issuers seem to be from Delaware and South Dakota?). Whenever the rates increase, there is small section in the letter that explains that you have the right to refuse the increase and continue to repay your cards at your existing rate. However, this means you cannot use your cards at all. If you do, you are automatically assumed to have agreed to the new rate, and BANG it applies immediately. It also means (usually) that when you finish your repayment, the account will be closed.

 

The best advice I continue to hear is....DON'T CARRY A BALANCE. Then, the interest rate doesn't matter ($0 * 30% APR is still $0 in interest due). I agree there should be more financial education in schools, however, credit cards are applied for by the consumer...so some responsibility rests with them in the use and repayment of the credit card. Credit cards are good for emergencies (new transmission on the car...stuck in another city during a snowstorm..things like that). They are not to be used for that "killer stereo" you have always wanted. If you spend indiscriminantly, then don't complain when you have to "pay the piper" on his terms!

Wow

Apparently someone else besides me reads their contracts before they sign them too.

How heartening.

Now if you don't carry a

Now if you don't carry a balance they cancel your card and it affects your credit report. This was headlined just last week. Plus they can charge you a fee if you do not carry a balance.

Years ago I had a GM MasterCard which boasted over time you could get a car free just from your saved bonus credits on a new GM car. Several years later they came out with a clause the points had to be used within one or two years. This was in the fine print of one of their mailers they send out regularly when they change the contract. I wasn't ready to buy a car and watched $4000,00 in bonus credits dwindle to nothing in twelve months.

Reality check.

Many of the posts here are technically correct and politically wrong. Why? Because all business is not good. No, in fact and in deed, some businesses and some capitalists are not good. And these few bring down the regulatory dogs on everyone else. This is not to mention allowing politicians, especially populists - you know the type who talk about a nation of haves & have nots, to create whole movements based on stamping out this abuse - or this alleged abuse. A free market economy should create a check on these abuses, but often it takes too long.  Not to mention price fixing and conspiracy to defraud, etc. I can just hear the congressional committee chairs now calling staff together to prepare the subpoenas.

No balance? No doubt!!!

It's called finances 101 - don't carry a damn balance.

Blindly accepting Chris's financial calculations as fact and working backwards, my fuzzy math then equates Carita's outstanding CC balance to be roughly $96,000.  Alrighty, so the question(s) is/are:  How many cards does she have right now and how the hell is she able to sign up for more cards with a balance that size?  

Does she have medicaid, social security, AARP discount?  Is a reverse mortgage possible?

Something smells like a predecessor report that will culminate with a Hillarycare solution report sometime in September/October of '08

Seriously, somebody help me here.   

Oh come on. EVERY time, and

Oh come on. EVERY time, and i mean EVERY time you sign up for a credit card, right next to the interest rate there is a little star which refers you to a note that says "Interest rates are subject to change without notification." HELLLO? ANYONE HOME? This isn't new, and there's nothing unscrupulous about it, yeah it sucks, but they tell you that they're gonna do it! if you don't like it, get a new card somewhere else that won't raise your rates on a whim. The Avatar

Reminds me of Charlie Gibson

I'm reminded of the time Charlie Gibson blamed his poor evening news ratings on the commercials that were running during his time slot.  He thought that if they would run car commercials that he would get a younger demographic to watch his program!

EARTH TO CHARLIE:  COMMERCIALS DON'T DRIVE VIEWERSHIP YOUR BORING LIBERAL PROGRAM DOES.

It's comments like these from Gibson and Cuomo that are very revealing in the thought processes of these liberals.  If they can't even comprehend the basic economics of their own industry then they can't be trusted on any other subject!