Gas prices have been going up, and at least one grandmother is upset.

"Why am I spending my grandchildren's college money so I can drive this car? Why? What is - what is the reason for this?" she asked on the November 14 "Good Morning America."

To answer her question, the ABC morning show pressed the president of Shell Oil, John Hofmeister.

Co-anchor Robin Roberts asked what Hofmeister himself could offer those customers "who are really hurting."