Addressing Your Concerns About the New Site Design

Hey NBers. I want to take this opportunity to apologize for the shaky roll-out of the new site design. I understand that there has been a lot of frustration with some missing features, and elements of the new layout. I want to make sure your concerns are addressed.

Most of these issues were completely unexpected, though that is always a danger when you unveil a new website. We are constantly trying to iron out all of the issues while still providing the quality content you all have come to expect.

Our vendor encountered more challenges than they anticipated in transitioning to our new site as we simultaneously moved to new servers, unveiled new features and content blocks while also upgrading to a new version -- with more capabilities -- of the under-lying blog software. We did all three at once so we'd only have to interrupt service once, not on three separate occasions. Several significant problems have been addressed. Be assured, we are pressing our vendor to resolve the remaining issues, and they are working to fix them even if it's not going as fast as we'd like. 

So here's where we stand: in a few days, we expect to have all major functionality issues worked out. That includes faulty formatting issues and problems with the mobile site. Once that is out of the way, we are going to get to work on making the site more user-friendly, including addressing column width, and problems with the forums and comment threads. After that, we will get the site in line aesthetically.

I really appreciate your patience while we get this all worked out. Believe me, no one wants the new site at full capacity more than I do. Rest assured that we are hearing your concerns, and that they will be addressed shortly. Thank you for sticking with us while we get through this upgrade process.

Matthew Sheffield
Matthew Sheffield
Matthew Sheffield, creator of NewsBusters and president of Dialog New Media, an internet marketing and design firm, left NewsBusters at the end of 2013